RETURNING POLICY
AERIE Performance we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in eCommerce. If product issues arise, our intention is to make the return or exchange as easy as possible, and this begins with having clear and conspicuous Terms & Conditions. A failure to adhere to these Terms and Conditions may result in the rejection of any refunds, exchanges, repairs or replacements. Please read these Terms & Conditions carefully as they are binding on both the Customer and AERIE Performance.
Please note that as a result of the constant changes, improvements and developments in our industry, AERIE Performance reserves the right to modify, alter or change these Terms & Conditions at any point in time, without prior notice. We recommend that you periodically check this page for future developments.
MISSING, DAMAGED OR INCORRECTLY SUPPLIED GOODS
For missing, damaged or incorrectly supplied goods are subject to the following conditions:
Before returning your item(s) please contact us for a Returns Authorisation Number. You can do this by:
Any products returned after 5 days of receipt or without a valid Returns Authorisation number may be refused at our discretion.
Please ensure that goods are returned in their original packaging and ensure that returning goods are re-packaged appropriately for transit.
You should include a copy of your Returns Authorisation form in with your item(s); failure to do so may delay the returns procedure.
Please clearly mark your Returns Authorisation Number on the outside of the package, and ship to the address provided by customer service
You must notify us of any shortages or damage to your order within 48 hours of receipt. Beyond this time, we cannot guarantee that we will be able to raise your claim with the delivering courier. Please inform us by email, and provide supporting images to info@aerieperformance.com.
- Where goods are missing upon arrival with no clear indication of loss in transit, you should allow us 3 to 5 working days for the relevant stock and despatch records to be checked.
- AERIE Performance reserve the right to charge for the replacement of missing goods where our stock and despatch records are found to be correct.
- AERIE Performance is not responsible for any costs incurred as a result of delays experienced due to the receipt of, and procedures related to, damaged, missing or incorrect goods.
- AERIE Performance is not responsible for any cost incurred should you choose to return damaged or incorrectly supplied goods to us without prior agreement and instruction from us.
- All goods are to be returned to us carriage paid. AERIE Performance are not liable for the return carriage costs of unwanted or incorrectly ordered goods. If returning goods for exchange, carriage costs for the replacement goods will be due before despatch.
- Please ensure that your shipment is declared (and clearly marked) as a RETURN. AERIE Performance reserves the right to deduct any unpaid import charges resulting from the incorrect declaration of your shipment from the value of the returned goods.
- All Goods should be returned to us UN-USED, in a re-saleable condition and with their original packaging. AERIE Performance reserves the right to refuse returns which arrive damaged or handled to an unreasonable extent.
- All Goods returned after 5 days from receipt may be subject to a re-stocking fee of at least 15% and are only accepted at our sole discretion. This does not affect your statutory rights.
- AERIE Performance cannot accept the return of goods classified as “special-order” or custom build items. This refers to non-stock items ordered or manufactured to your specification including (but not limited to): colour-coded parts, coded electronics and parts ordered. These products will be clearly indicated when your order is placed.
- You should consider using a tracked courier service when returning your goods. AERIE Performance cannot accept liability for returned parcels which are misdelivered, lost, or damaged in transit.
