FAQ
How Does Afterpay Work?
Select Afterpay: Choose Afterpay as your payment method during checkout on aerieperformance.com.
Initial Payment: Pay 25% of the total order amount upfront.
Installments: The remaining amount is automatically divided into three interest-free payments, made every two weeks.
Interest-Free: As long as payments are made on time, there are no interest charges or late fees.
Am I Eligible to Use Afterpay?
To use Afterpay, you need:
- To be at least 18 years old.
- A valid debit or credit card.
- An Afterpay account or app.
Afterpay is subject to approval, and order eligibility may vary based on your account and purchase amount.
Can I Return Items Purchased with Afterpay?
Yes! Returns made on items purchased with Afterpay are subject to our standard return policy. If your return is approved:
- Afterpay will be notified of the refund.
- The refunded amount will be applied to your Afterpay payment schedule.
- It may take up to 10 days for the refund to reflect on your payment method.
For further questions, please contact our Returns Team or Afterpay support directly.
What Happens if I Miss a Payment?
If you’re unable to make a payment, Afterpay advises reaching out to their Customer Service team for assistance. Late or missed payments may result in account restrictions. Keep track of your payments through the Afterpay app to avoid disruptions.
How Do I Manage My Afterpay Account?
You can manage your Afterpay account via the Afterpay app or website. From there, you can:
- Check upcoming payment dates.
- Update your personal details.
- View your purchase history.
Why Was My Order Declined?
If your Afterpay order is declined, it may be due to:
- Insufficient funds in your payment method.
- Purchase limits or restrictions on your Afterpay account.
- Afterpay’s risk assessment process.
If you experience an issue, contact Afterpay support for further assistance.
Where Can I Get More Information About Afterpay?
For more detailed information about Afterpay, visit the Afterpay Help Center or reach out to their support team.